Return & Refund Policy

Thank you for shopping at TRJ Trading LLC. We value your satisfaction and want to ensure that you are completely happy with your purchase. If you are not entirely satisfied with your order, we're here to help.

  1. Returns:

    • You have 7 days from the date of delivery to initiate a return.
    • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
    • Please include any accessories, manuals, or other items that came with the product.
  2. Return Process:

    • To initiate a return, please contact our customer service team at [email address/phone number] to request a return authorization.
    • Once your return request is approved, you will receive instructions on how to proceed with the return.
    • Please securely package the item and include the return authorization slip or reference number provided by our customer service team.
  3. Return Shipping:

    • The customer is responsible for the cost of return shipping, unless the return is due to a defective or incorrect item received.
    • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of the returned item.
    • We are not responsible for any damage or loss that occurs during the return shipping process.
  4. Refunds:

    • Once we receive and inspect the returned item, we will notify you of the status of your refund.
    • If the return is approved, a refund will be processed to the original method of payment used during the purchase.
    • Please note that it may take [number of days] for the refund to be reflected in your account, depending on your payment provider.
  5. Exclusions:

    • Certain products may be non-returnable for hygienic or safety reasons. These products will be clearly marked as non-returnable on the product page.
    • We do not accept returns for items that have been personalized, customized, or altered according to customer specifications.
  6. Damaged or Defective Items:

    • If you receive a damaged, defective, or incorrect item, please contact our customer service team within [number of days] days of delivery.
    • We will arrange for a replacement or refund, including any applicable return shipping costs.
  7. Customer Service:

    • If you have any questions or need further assistance regarding returns or refunds, please contact our customer service team. We are here to assist you.

Remember to review and customize the return and refund policy based on your specific business practices, legal requirements, and any specific conditions that may apply to your products.